Frequently Asked Questions

Got questions? We’ve got answers! If you don’t see what you’re looking for, contact us here.

Ordering & Delivery

How long does it take to get my order?

• Simple designs ship in 0–5 business days

• Detailed or portrait-style artwork may take up to 20 business days

• Bulk orders (6+ items) may take longer depending on size

• Shipping adds 2–3 business days

• Rush service may be available—ask us!

Product Quality & Care

Will the paint fade or wash off?
No. Our designs are heat-cured for durability. Follow these care tips for best results:

• Wash inside out, cold water

• Mild detergent (no bleach/softener)

• Air dry or tumble dry low

• Do not iron directly on the design

Discounts & Bulk Orders

Do you offer group discounts?
Yes. Orders of 6+ items automatically get 15% off. For larger events (20+ items), contact us for bulk pricing and timelines.

Customization & Special Requests

Can I provide my own item?
Yes, with prior approval. Items must be at least 50% cotton. Some fabrics (slick polyester, waterproof materials) can’t be painted. Customer-provided items are painted at your own risk.

Will I see a mockup first?
Not for most single orders. For large group orders or complex designs, we may provide a preview or sketch on request.

Do you paint on black shirts?
Yes, but dark colors require extra paint layers—usually double the cost of a white shirt. Fully custom designs can be quoted on request.

Returns & Quality Guarantee

What if I’m not happy with my order?
We stand behind our work:

• Small orders: repaint or credit if there’s an issue

• Large orders: reviewed for best solution

• Damaged/lost shipments: contact us with photos and order info

Still Have Questions?

We’re happy to help with orders, shipping, or custom requests. Get in touch here.